Keeping travellers safe: Duty of care
From Bastille Day celebrations in Nice, to a wine bar in Germany, to a sniper in Dallas, instances of extreme violence are happening more and more often – it seems that danger is everywhere.
Fortunately, physical danger is a rarity at meetings and events. But we’ve seen an increase in a different kind of threat in our industry: hackers using meetings & events to steal personal information from insecure devices.
Meeting & event planners now go beyond an attendee’s physical security at their event, to also focus their attention on how to keep everyone’s personal information secure as well.
At GBTA Convention 2016, the phrase “Duty of Care” was brought up countless times – showing how relevant this topic is to the entire industry.
In both the meeting planning and aviation industry there is extreme focus on personal safety and protecting personal information.
While we can’t all become security experts overnight, there are some best practices you can follow to keep your attendees safe.
Herewith some tips to keep attendees’ personal information secure - a bit extreme perhaps, but food for thought:
1.Provide a “shred station” at the Registration Desk. Barcodes on airline baggage tags and boarding passes pose a huge threat to traveling attendees – one they might not even be aware of.
The barcodes contain personal information that identity thieves love to get their hands on! Communicate the dangers of simply throwing these items away to your attendees – a provide them a place to shred them at your event’s check-in! Your attendees will feel empowered by protecting themselves, and will feel safer at your event.
Bonus: Remind them to hit the shredding station again on the last day of the event, so they can shred their badge with barcodes & QR codes.
2.Remind attendees to take off their badges when they’re leaving the event. A person wearing a badge around their neck symbolizes that they’re in from out of town, and are part of a large group – which makes them a larger target for anyone with unsavory intent. Being in a noticeably-large group also poses a threat for hackers interested in “bluesnarfing” or “bluebugging”.
3. Ask attendees to turn off their Bluetooth. “Bluejacking” is a form of hacking that is used to send spam messages – honestly, it’s more annoying than harmful. However, “Bluesnarfing” and “Bluebugging” are more invasive forms of hacking that can place your attendees’ personal information at risk. Simply turning off Bluetooth capabilities while you’re in large crowds and close quarters is your best bet for keeping your personal information secure.